Air New Zealand Market Update:
- Domestic capacity is now at approximately 90% of pre-Covid levels, and corporate demand continues to show strong signs of recovery, averaging around 80% of historical levels for the past three months.
- The Tasman market is building following the opening of the Trans-Tasman bubble in late April 2021, with capacity currently at around 70% of pre-Covid levels. Load factors on the Tasman are expected to recover gradually, with the airline focussing on offering customers a reliable and stable schedule of flying.
- CEO Greg Foran says that despite the challenges of the last 12 months, the airline continues to have a strong core in its Domestic and short-haul businesses. “The airline has its eyes firmly set on the future as we move out of the survive phase and into revival mode. For us this means further strengthening our core Domestic business and putting even greater focus on our customer obsession, making sure we understand what our customers truly want from their end-to-end travel journey.”
- Air New Zealand expects losses before other significant items and taxation will not exceed $450 million for the 2021 financial year. We currently anticipate a loss before other significant items and taxation in the 2022 financial year comparable with that expected for the 2021 financial year. However, given the current environment, the outlook for the 2022 financial year remains uncertain
- The airline is not expecting any meaningful recovery in long-haul demand in the 2022 financial year, notwithstanding the roll out of global vaccination programmes and the potential for long-haul borders to begin reopening progressively in the second half of the financial year.
Air New Zealand’s got a need for speed: Fast Bag is back
Today Air New Zealand’s customer favourite Fast Bag returns to the airline’s regional network, with some updates to the in-demand service that helps eligible customers make a speedy exit.
The Fast Bag service was paused in mid-2020 due to changes in COVID-19 alert levels. More recently the airline undertook a series of customer trials to improve the flow of the service and lighten the load for customers going through the airport.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says the airline is excited to bring the popular service back after listening to customer and staff feedback.
“Through our trials we learned the most important aspect of the service to our customers was being able to pick up their bag while disembarking – they want to be able to grab and go once their flight has landed.
“We also found having customers check in their fast bags prior to departure, rather than carrying them to the aircraft door, made for a smoother journey through the airport without having to lug baggage around.
“Our teams are also working hard to deliver some digital enhancements to the Fast Bag service over the coming months, making it even more seamless for our customers.”
Fast Bag is available exclusively to Airpoints™ Elite, Gold, Elite Partner and Koru members travelling on an Air New Zealand regional flight with a Seat+Bag, FlexiTime or FlexiDate ticket.
Learn more about the updated Fast Bag service here.