Air New Zealand wishes to advise of the below flexibility offered due to adverse weather conditions in Napier.

Please note while flights are still operating to and from Napier, the below policy is offered to passengers needing to return to, or leave Napier sooner than expected as a result of the recent flooding.

• Passengers booked to travel to/from Napier between Tuesday 10th of November up to and including Friday 13th of November are permitted one free of charge change (no change fee, service fee or fare difference) if changing their ticket for travel up until Friday 20th November 2020.

• For any passengers wishing to change their ticket to travel after this date, any applicable fare difference will apply (change fees are currently waived on bookings up to 31 Mar 2021 as part of our Covid-19 flexibility policy).

• Alternatively customers can still choose to hold their booking in credit under our current flexibility policy.

• Normal refund rules apply.

Air New Zealand will continue to monitor the situation and advise any changes to these guidelines accordingly.

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